Pretest-Sales - Vidyadhara Consultancy

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Sales Pre-Test

Welcome to your Sales Pre-Test

Instructions:

There are 10 multiple choice questions.

1 mark is allotted to each question.

The assessment duration is 10 minutes.

There is only one correct answer.

No negative marking in this assessment.

Please read the question and options carefully and select the most appropriate answer.

1 / 10

A rush order arrives, and your team is already working at full capacity. What should you do?

Discuss the feasibility with your team before accepting

Reject it without discussing alternatives

Accept it and push workers to work overtime

Delay production to accommodate the new order

2 / 10

A sales professional who remains calm under pressure and adapts to different customer personalities demonstrates:

Disinterest in customer concerns

Rigid sales techniques

Emotional intelligence and adaptability

A passive sales approach

3 / 10

A customer places a bulk order with a tight deadline. How should you respond?

Reject the order to avoid overburdening workers

Work extra hours without discussing feasibility

Negotiate a realistic timeline before committing

Accept the order even if meeting the deadline is unlikely

4 / 10

An employee successfully trains new hires in a faster way. What should you do?

Recognize their effort and consider using their method

Tell them to follow the standard procedure only

Give them additional responsibilities without acknowledgment

Ignore their contribution since training is not their job

5 / 10

What is the most important aspect of active listening?

Listening to understand, not just to respond

Interrupting to clarify points quickly

Waiting for your turn to speak

Nodding occasionally without really focusing

6 / 10

When facing rejection from a customer, the best approach is to:

Give up and avoid similar customers in the future

Stay professional, seek feedback, and improve your pitch

Blame the customer for not understanding the product

Take it personally and argue back

7 / 10

A worker suggests a faster way to complete a production step. How should you respond?

Tell them only senior management can make such decisions

Ignore the idea since changes can slow down work

Thank them, evaluate the idea, and implement if beneficial

Assign them extra work to test their idea

8 / 10

Which of the following is an example of positive reinforcement in a sales team?

Only giving feedback when something goes wrong

Recognizing a colleague’s excellent customer service efforts

Ignoring good performance to maintain humility

Publicly criticizing a team member’s mistake

9 / 10

One of your best-performing employees seems less motivated recently. What should you do?

Ignore them since they are still performing well

Find out what’s affecting their motivation and support them

Assume they are just getting lazy

Set stricter targets to push them harder

10 / 10

Which approach is best when resolving a customer complaint?

Apologizing and then ignoring the issue

Blaming another department for the problem

Arguing that the customer is wrong

Acknowledging the issue, empathizing, and offering a solution

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