Pretest-Sales - Vidyadhara Consultancy

Sales Pre-Test

Welcome to your Sales Pre-Test

Instructions:

There are 10 multiple choice questions.

1 mark is allotted to each question.

The assessment duration is 10 minutes.

There is only one correct answer.

No negative marking in this assessment.

Please read the question and options carefully and select the most appropriate answer.

1 / 10

What is the benefit of mirroring a customer’s tone and body language?

To copy their behavior exactly

To make them feel pressured

To build rapport and make them feel comfortable

To avoid engaging with them

2 / 10

Which approach is best when resolving a customer complaint?

Apologizing and then ignoring the issue

Arguing that the customer is wrong

Acknowledging the issue, empathizing, and offering a solution

Blaming another department for the problem

3 / 10

Which of the following is an example of emotional intelligence in sales?

Ignoring a customer's frustration

Only focusing on product specifications

Always assuming the customer will buy

Adapting your tone and response based on the customer's mood

4 / 10

Which of the following is an example of positive reinforcement in a sales team?

Recognizing a colleague’s excellent customer service efforts

Ignoring good performance to maintain humility

Publicly criticizing a team member’s mistake

Only giving feedback when something goes wrong

5 / 10

A sales professional who remains calm under pressure and adapts to different customer personalities demonstrates:

Rigid sales techniques

Disinterest in customer concerns

A passive sales approach

Emotional intelligence and adaptability

6 / 10

What is self-awareness in a sales and marketing context?

Memorizing product features

Knowing one's emotions and their impact on interactions

Understanding customer needs only

Being aware of competitors’ strategies

7 / 10

Non-verbal communication in sales includes:

The product brochure only

Only spoken words

The price of the product

Body language, facial expressions, and tone of voice

8 / 10

If a marketing team receives negative customer feedback, the best response is to:

Apologize, analyze the feedback, and use it to improve

Blame the customer for misunderstanding

Ignore it and continue marketing as usual

Defend the company without acknowledging the issue

9 / 10

When facing rejection from a customer, the best approach is to:

Stay professional, seek feedback, and improve your pitch

Give up and avoid similar customers in the future

Take it personally and argue back

Blame the customer for not understanding the product

10 / 10

What should a salesperson do when a customer expresses an objection?

Challenge the customer’s knowledge

Ignore it and keep selling

Immediately lower the price without discussion

Acknowledge the concern, ask follow-up questions, and address it professionally