Posttest-Sales - Vidyadhara Consultancy

Sales Post-Test

Welcome to your Sales Post-Test

Instructions:

There are 10 multiple choice questions.

1 mark is allotted to each question.

The assessment duration is 10 minutes.

There is only one correct answer.

No negative marking in this assessment.

Please read the question and options carefully and select the most appropriate answer.

1 / 10

A customer places a bulk order with a tight deadline. How should you respond?

Accept the order even if meeting the deadline is unlikely

Negotiate a realistic timeline before committing

Reject the order to avoid overburdening workers

Work extra hours without discussing feasibility

2 / 10

What should a salesperson do when a customer expresses an objection?

Challenge the customer’s knowledge

Immediately lower the price without discussion

Acknowledge the concern, ask follow-up questions, and address it professionally

Ignore it and keep selling

3 / 10

What is a constructive way to handle conflict with a customer?

Walk away and avoid the discussion

Stay calm, listen, and offer a solution

Challenge the customer’s complaint

Raise your voice to assert dominance

4 / 10

A worker suggests a faster way to complete a production step. How should you respond?

Assign them extra work to test their idea

Ignore the idea since changes can slow down work

Thank them, evaluate the idea, and implement if beneficial

Tell them only senior management can make such decisions

5 / 10

Self-awareness is essential in sales because:

It ensures customers always agree with your opinions

It allows manipulation of customers' emotions

It helps understand personal strengths and weaknesses in customer interactions

It makes it easier to avoid challenging customers

6 / 10

A salesperson’s attitude influences customer perception. Which attitude is most effective for sales success?

Defensive and argumentative

Aggressive and demanding

Passive and indifferent

Enthusiastic and customer-focused

7 / 10

Which of the following is an example of positive reinforcement in a sales team?

Recognizing a colleague’s excellent customer service efforts

Ignoring good performance to maintain humility

Only giving feedback when something goes wrong

Publicly criticizing a team member’s mistake

8 / 10

What should you do when a customer complains about product quality on social media?

Respond professionally, acknowledge their concern, and offer assistance

Ignore the comment to avoid negativity

Post an aggressive reply defending the company

Delete their comment immediately

9 / 10

When facing rejection from a customer, the best approach is to:

Stay professional, seek feedback, and improve your pitch

Give up and avoid similar customers in the future

Take it personally and argue back

Blame the customer for not understanding the product

10 / 10

Which approach is best when resolving a customer complaint?

Arguing that the customer is wrong

Apologizing and then ignoring the issue

Blaming another department for the problem

Acknowledging the issue, empathizing, and offering a solution