Posttest-Sales - Vidyadhara Consultancy

Sales Post-Test

Welcome to your Sales Post-Test

Instructions:

There are 10 multiple choice questions.

1 mark is allotted to each question.

The assessment duration is 10 minutes.

There is only one correct answer.

No negative marking in this assessment.

Please read the question and options carefully and select the most appropriate answer.

1 / 10

A salesperson’s attitude influences customer perception. Which attitude is most effective for sales success?

Enthusiastic and customer-focused

Passive and indifferent

Aggressive and demanding

Defensive and argumentative

2 / 10

What is self-awareness in a sales and marketing context?

Understanding customer needs only

Knowing one's emotions and their impact on interactions

Memorizing product features

Being aware of competitors’ strategies

3 / 10

Which approach is best when resolving a customer complaint?

Apologizing and then ignoring the issue

Acknowledging the issue, empathizing, and offering a solution

Blaming another department for the problem

Arguing that the customer is wrong

4 / 10

A customer places a bulk order with a tight deadline. How should you respond?

Work extra hours without discussing feasibility

Reject the order to avoid overburdening workers

Negotiate a realistic timeline before committing

Accept the order even if meeting the deadline is unlikely

5 / 10

What should a salesperson do when a customer expresses an objection?

Acknowledge the concern, ask follow-up questions, and address it professionally

Challenge the customer’s knowledge

Immediately lower the price without discussion

Ignore it and keep selling

6 / 10

What is a constructive way to handle conflict with a customer?

Walk away and avoid the discussion

Raise your voice to assert dominance

Challenge the customer’s complaint

Stay calm, listen, and offer a solution

7 / 10

You realize that you often get impatient when team members make mistakes. What should you do?

Avoid interacting with employees to reduce mistakes

Reflect on your reactions and find ways to manage them

Show frustration so employees learn faster

Transfer the responsibility to another supervisor

8 / 10

What should you do when a customer complains about product quality on social media?

Respond professionally, acknowledge their concern, and offer assistance

Delete their comment immediately

Post an aggressive reply defending the company

Ignore the comment to avoid negativity

9 / 10

If a marketing team receives negative customer feedback, the best response is to:

Apologize, analyze the feedback, and use it to improve

Ignore it and continue marketing as usual

Defend the company without acknowledging the issue

Blame the customer for misunderstanding

10 / 10

An employee successfully trains new hires in a faster way. What should you do?

Tell them to follow the standard procedure only

Give them additional responsibilities without acknowledgment

Recognize their effort and consider using their method

Ignore their contribution since training is not their job