Pretest-Sales - Vidyadhara Consultancy

Sales Pre-Test

Welcome to your Sales Pre-Test

Instructions:

There are 10 multiple choice questions.

1 mark is allotted to each question.

The assessment duration is 10 minutes.

There is only one correct answer.

No negative marking in this assessment.

Please read the question and options carefully and select the most appropriate answer.

1 / 10

Which of the following is an example of an open-ended question in sales?

“Can I offer you a discount?”

“How do you currently solve this problem?”

“Did you hear about our latest promotion?”

“Do you want to buy this product today?”

2 / 10

Self-awareness is essential in sales because:

It allows manipulation of customers' emotions

It helps understand personal strengths and weaknesses in customer interactions

It makes it easier to avoid challenging customers

It ensures customers always agree with your opinions

3 / 10

A rush order arrives, and your team is already working at full capacity. What should you do?

Accept it and push workers to work overtime

Delay production to accommodate the new order

Discuss the feasibility with your team before accepting

Reject it without discussing alternatives

4 / 10

An employee successfully trains new hires in a faster way. What should you do?

Give them additional responsibilities without acknowledgment

Ignore their contribution since training is not their job

Recognize their effort and consider using their method

Tell them to follow the standard procedure only

5 / 10

Non-verbal communication in sales includes:

The price of the product

The product brochure only

Body language, facial expressions, and tone of voice

Only spoken words

6 / 10

What should you do when a customer complains about product quality on social media?

Post an aggressive reply defending the company

Respond professionally, acknowledge their concern, and offer assistance

Ignore the comment to avoid negativity

Delete their comment immediately

7 / 10

A salesperson’s attitude influences customer perception. Which attitude is most effective for sales success?

Passive and indifferent

Defensive and argumentative

Enthusiastic and customer-focused

Aggressive and demanding

8 / 10

What is the benefit of mirroring a customer’s tone and body language?

To build rapport and make them feel comfortable

To avoid engaging with them

To make them feel pressured

To copy their behavior exactly

9 / 10

What is a constructive way to handle conflict with a customer?

Walk away and avoid the discussion

Raise your voice to assert dominance

Stay calm, listen, and offer a solution

Challenge the customer’s complaint

10 / 10

Which of the following is an example of emotional intelligence in sales?

Ignoring a customer's frustration

Only focusing on product specifications

Adapting your tone and response based on the customer's mood

Always assuming the customer will buy